All of our packaged website services carry a 30-day money back guarantee. If you are not 100% satisfied with our services within the first 30 days either of service activation for hosting or 30 days after completion, you will be given a full refund of the contract amount excluding setup fees and any costs incurred by JbeeDesign on your behalf. For Hosting setup fees are only refundable if the account order is cancelled prior to activation.
This policy does not apply to such services as Domain Registration and SSL certificates.
No refunds are available after 30 days. All cancellations must be received in writing as per the deadlines indicated; regular mail, e-mail and fax notifications are acceptable allowing sufficient time for mail to travel via post. Phone requests and e-mail from addresses not on our records will not constitute acceptance of any cancellation.
Accounts cancelled/terminated by JbeeDesign that are in violation of our Terms of Use do not qualify for the 30-day money back guarantee. Examples include accounts that are cancelled due to customer practising spamming or sites consisting of illegal content; no refunds are issued.
All refunds will be paid either via cheque or credit card reversal and may take up to 4 weeks to be processed. |
